What can you learn when a towing customer chooses another provider?
TowMomentum — editable owner worksheet
https://towmomentum.com/help/towing-customer-chose-another-provider
Updated 2026-10-19

Record the known reason and leave speculation out. Choosing another provider does not by itself prove that your price, advertising or staff performance was wrong.

1. Customer’s stated explanation
Your notes:

2. Suitability and capacity evidence
Your notes:

3. Known, inferred or unknown
Your notes:

4. Respectful closure
Your notes:

5. Pattern worth testing
Your notes:

Evidence status: known / unknown / needs review
Responsible person:
Next check date:
What changed after review:

Examples on the website are fictional. Keep completed records and customer information in approved private systems.