How should you measure response time to towing inquiries?
TowMomentum — editable owner worksheet
https://towmomentum.com/help/towing-inquiry-response-time
Updated 2026-10-19

Define the start and end events before calculating an interval. First automatic acknowledgment, first human response and completed qualification answer different questions.

1. Start event definition
Your notes:

2. End event definition
Your notes:

3. Original timestamps and time zones
Your notes:

4. Elapsed interval or missing reason
Your notes:

5. Comparable shift review
Your notes:

Evidence status: known / unknown / needs review
Responsible person:
Next check date:
What changed after review:

Examples on the website are fictional. Keep completed records and customer information in approved private systems.