How do repeat customers differ from repeat calls?
TowMomentum — editable owner worksheet
https://towmomentum.com/help/towing-repeat-customer-job-records
Updated 2026-10-19

A new request from an existing customer needs its own inquiry and job identity. A retry about the same request remains another event linked to that existing inquiry.

1. Customer reference kept privately
Your notes:

2. Distinct request evidence
Your notes:

3. Event-to-inquiry map
Your notes:

4. Separate job IDs
Your notes:

5. Original and repeat-request source evidence
Your notes:

Evidence status: known / unknown / needs review
Responsible person:
Next check date:
What changed after review:

Examples on the website are fictional. Keep completed records and customer information in approved private systems.